Job Overview Morley is seeking a dedicated Remote Customer Service Representative for a full-time position, exclusively available to residents of Michigan. This work-from-home role allows you to support customers remotely from anywhere in Alabama, delivering top-tier service to help our clients thrive in a dynamic, fast-paced environment. As a key team member, you'll handle inquiries, resolve issues, and build lasting customer relationships while enjoying the flexibility of remote work. Key Responsibilities Respond promptly to customer inquiries through multiple channels including phone, email, chat, and social media, ensuring every interaction is professional and helpful. Troubleshoot common issues, process orders, returns, and refunds accurately, while maintaining detailed records in our CRM systems. Actively listen to customer needs, provide tailored solutions, and escalate complex matters to appropriate teams for swift resolution. Contribute to quality assurance by meeting or exceeding performance metrics such as call handling time, first-contact resolution rates, and customer satisfaction scores (CSAT). Participate in team meetings, training sessions, and ongoing feedback loops to continuously improve service delivery and adapt to new products or procedures. Required Qualifications High school diploma or equivalent required; associate's or bachelor's degree in business, communications, or related field preferred. Minimum of 1-2 years of customer service experience in a call center, retail, or similar high-volume environment. Must be a current resident of Michigan with legal authorization to work in the US. Proficiency with computers, including typing speed of at least 35 WPM, and familiarity with Microsoft Office Suite. Reliable high-speed internet (minimum 50 Mbps download), Windows 10 or later PC (company-provided equipment may be available), noise-canceling headset, and a quiet, dedicated workspace. Skills Excellent verbal and written communication skills with a friendly, empathetic demeanor. Strong problem-solving abilities and the capacity to multitask in a fast-paced setting. Proficiency in customer relationship management (CRM) software, such as Zendesk, Salesforce, or similar platforms. Active listening and conflict resolution expertise to de-escalate challenging situations. Tech-savviness with quick adaptability to new tools and systems; time management skills to handle scheduled shifts effectively. Company Info Morley is a leading provider of customer experience solutions, partnering with top brands across industries like retail, finance, telecom, and healthcare. With decades of experience, we pride ourselves on fostering a supportive, inclusive culture that values employee growth and work-life balance. Our remote-first approach empowers team members to deliver outstanding service without the commute, backed by robust training and technology. Benefits Competitive hourly pay with performance-based incentives and opportunities for bonuses. Comprehensive health, dental, and vision insurance, plus 401(k) with company match. Generous paid time off (PTO), paid holidays, and flexible scheduling options. Full equipment setup including computer, headset, and monitors provided upon hire. Employee assistance programs, tuition reimbursement, and wellness initiatives to support your well-being. Growth Opportunities Morley invests in your professional development through ongoing training, certifications in customer service excellence, and leadership programs. High performers can advance to roles like Team Lead, Supervisor, Quality Analyst, or specialized positions in training and operations. Join a company where your dedication leads to career progression and long-term success in the customer service field.