Job Overview SkyBridge Healthcare, a leader in healthcare staffing and services, is seeking a dedicated Customer Service Representative for a contract position in Tampa, FL. In this role, you will be the primary point of contact for patients, healthcare providers, and internal teams, ensuring seamless communication and resolution of inquiries in a fast-paced healthcare environment. As part of our mission to bridge the gap in healthcare delivery, you will contribute to high patient satisfaction and operational efficiency. Key Responsibilities Respond promptly to customer inquiries through multiple channels including phone, email, live chat, and ticketing systems, providing accurate information on services, billing, appointments, and healthcare resources. Troubleshoot and resolve issues related to patient accounts, insurance claims, scheduling, and service complaints while maintaining compliance with HIPAA and other healthcare regulations. Document all interactions in CRM systems, escalate complex cases to appropriate departments, and follow up to ensure resolution. Collaborate with clinical staff, billing teams, and managers to improve service delivery and identify process enhancements. Actively listen to customer needs, de-escalate tense situations, and promote SkyBridge's services to foster loyalty and referrals. Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores (CSAT). Required Qualifications High school diploma or equivalent required; associate's or bachelor's degree in business, healthcare administration, or related field preferred. Minimum of 1-2 years of customer service experience, ideally in healthcare, call centers, or medical offices. Proficiency in Microsoft Office Suite and familiarity with CRM software such as Salesforce or Zendesk. Strong understanding of healthcare terminology, HIPAA privacy rules, and insurance basics is highly desirable. Skills Exceptional verbal and written communication skills with a customer-focused mindset. Ability to multitask in a high-volume environment while maintaining accuracy and empathy. Problem-solving prowess and conflict resolution expertise. Technical aptitude for navigating digital tools and adapting to new software. Team-oriented with resilience under pressure and a commitment to quality service. Company Info SkyBridge Healthcare specializes in providing top-tier staffing solutions and support services to hospitals, clinics, and healthcare facilities across the U.S. Headquartered in a vibrant hub, we pride ourselves on innovation, integrity, and a people-first approach, helping bridge critical gaps in healthcare workforce needs. Benefits As a contract role, enjoy competitive hourly pay, flexible scheduling, and weekly direct deposits. Access professional development resources, health insurance options after qualifying periods, paid time off accrual, and employee assistance programs. Gain exposure to the dynamic healthcare industry with opportunities for networking and endorsements. Growth Opportunities Excel in this position to transition into permanent roles, supervisory positions, or specialized areas like patient advocacy or operations. SkyBridge supports ongoing training, certifications (e.g., HIPAA compliance, customer service excellence), and career coaching to propel your professional journey in healthcare services.