Job Overview We are seeking a dedicated Customer Service Representative specializing in Hotel Reservations to join our remote team at Careers In Travel Destination Planners. This full-time position offers the flexibility to work from anywhere in Georgia, supporting travelers with personalized booking assistance, itinerary adjustments, and outstanding service to create memorable vacation experiences. Key Responsibilities As a Customer Service Representative, you will handle inbound and outbound calls from clients inquiring about hotel availability, pricing, and amenities. You will process reservations, modifications, and cancellations efficiently while upselling additional services like room upgrades or packages. Resolve customer issues promptly, maintain accurate records in our reservation system, and collaborate with hotel partners to confirm bookings. Ensure all interactions reflect our commitment to hospitality excellence, including providing tailored recommendations based on guest preferences and travel needs. Required Qualifications Candidates must have a high school diploma or equivalent, with at least 1-2 years of experience in customer service, preferably in travel, hospitality, or reservations. Strong proficiency in computer systems and reservation software is essential. Availability to work full-time hours, including potential evenings and weekends to accommodate global time zones, is required. Excellent English communication skills, both verbal and written, are mandatory. Skills The ideal candidate excels in active listening, problem-solving, and multitasking in a fast-paced environment. Proficiency with CRM tools, Microsoft Office, and online booking platforms is crucial. Empathy, patience, and a passion for travel will set you apart. Strong organizational skills and attention to detail ensure error-free reservations, while sales acumen helps in promoting services effectively. Company Info Careers In Travel Destination Planners is a leading travel agency specializing in customized vacation packages and hotel bookings worldwide. With a focus on innovation and customer satisfaction, we connect travelers with dream destinations through our expert team of planners. Our remote-first culture fosters work-life balance and professional growth in the dynamic travel industry. Benefits We offer competitive compensation, comprehensive health insurance, dental and vision plans, and a 401(k) with company match. Enjoy paid time off, remote work stipends for home office setup, and travel perks including discounted hotel stays and vacation packages. Ongoing training and team-building events keep you engaged and skilled. Growth Opportunities Advance your career with us through internal promotions to roles like Senior Reservation Agent, Travel Consultant, or Team Lead. We provide certification programs in travel management, leadership training, and performance-based incentives. Join a supportive environment where your dedication to service excellence leads to long-term success in the thriving travel sector.