Job Overview Terminix, a leader in pest control and service solutions, is seeking a dedicated Customer Service Representative to join our remote team. This full-time position offers $16 per hour and allows you to work from anywhere in Tennessee, providing flexible support to customers nationwide. As a key member of our customer-facing team, you'll play a vital role in delivering exceptional service, resolving inquiries, and building lasting relationships with clients who trust Terminix for their home and business protection needs. Key Responsibilities In this role, you will manage a high volume of inbound customer calls, emails, and chats, addressing concerns related to pest control services, scheduling, billing, and product information. You'll troubleshoot issues efficiently, escalate complex problems to specialized teams, and follow up to ensure complete customer satisfaction. Additionally, you'll update customer records in our CRM system, process service requests, and promote Terminix products and upsell opportunities when appropriate. Maintaining accurate documentation and adhering to company protocols will be essential to supporting our mission of safe, effective pest management. Required Qualifications Candidates must have a high school diploma or equivalent and at least one year of customer service experience, preferably in a call center or service industry environment. Strong communication skills, both verbal and written, are required, along with the ability to multitask in a fast-paced remote setting. Proficiency with computers and basic software applications is necessary, and you must be authorized to work in the U.S. A quiet home workspace with reliable high-speed internet (minimum 50 Mbps download) and a headset are required for remote work. Skills Successful candidates excel in active listening, problem-solving, and empathy to handle diverse customer needs. Technical skills include familiarity with CRM tools like Salesforce or similar platforms, data entry accuracy, and navigating multiple systems simultaneously. Time management and adaptability are crucial for shifting priorities during peak seasons, while a positive attitude and resilience help maintain high performance in a goal-oriented environment. Company Info Terminix, part of Rentokil Initial, is a global leader in pest control with over 90 years of experience serving millions of customers. We operate across the U.S. and beyond, employing innovative techniques and eco-friendly solutions to protect properties from pests. Our commitment to employee development and customer-first service has earned us top industry rankings and a reputation for reliability. Benefits We offer competitive pay at $16/hour, comprehensive health, dental, and vision insurance, 401(k) with company match, paid time off, and holiday pay. Remote employees receive home office stipends, ongoing training, and access to employee assistance programs for work-life balance. Growth Opportunities Terminix invests in your career with structured training programs, performance-based promotions, and opportunities to advance into supervisory roles, team lead positions, or specialized service areas. Many of our leaders started in customer service, and we provide certifications and skill-building resources to support your professional journey.