Job Overview One80 Intermediaries is seeking a motivated and customer-focused Customer Service Representative to join our growing team in a fully remote capacity. This full-time position offers the flexibility to work from home while providing high-quality service and support to clients throughout California. The role is centered on delivering professional, timely, and empathetic assistance to ensure every customer interaction reflects the company's commitment to excellence. Key Responsibilities Respond promptly to incoming customer inquiries through phone, email, and chat platforms, addressing questions related to insurance products, policies, and account details. Investigate and resolve complaints or issues by researching internal systems and coordinating with other departments when necessary. Maintain accurate and up-to-date customer records in the company database while following established procedures for data privacy and security. Process routine transactions such as policy changes, renewals, and billing adjustments with precision and attention to detail. Escalate complex cases to senior team members or supervisors while ensuring customers receive clear communication throughout the resolution process. Participate in ongoing training sessions to stay current on company products, industry regulations, and customer service best practices. Required Qualifications High school diploma or equivalent is required, with previous customer service experience preferred. Candidates must demonstrate strong verbal and written communication abilities and possess basic computer proficiency, including familiarity with customer relationship management tools and standard office applications. The ability to work independently in a remote environment while meeting performance metrics is essential. Skills Exceptional active listening and problem-solving capabilities, combined with patience and a positive attitude, are critical for success. Time management and organizational skills help maintain efficiency during high-volume periods, while adaptability allows quick responses to changing priorities or new procedures. Company Info One80 Intermediaries is a leading specialty insurance intermediary dedicated to providing innovative risk management solutions and exceptional service to clients nationwide. The organization values collaboration, integrity, and continuous improvement, fostering a supportive culture that empowers employees to grow professionally. Benefits Eligible team members receive competitive compensation packages, comprehensive health and wellness benefits, paid time off, and retirement savings options. Remote work flexibility promotes work-life balance, while professional development resources help employees advance their careers within the organization. Growth Opportunities One80 Intermediaries supports internal mobility and career advancement through structured training programs, mentorship initiatives, and performance-based promotions. Employees have the opportunity to progress into senior customer service roles, team leadership positions, or specialized departments based on demonstrated skills and achievements.