Brent Becker State Farm Agency is seeking a dedicated Part-Time Customer Service Representative to join our team in Chicago, Illinois. This position offers an excellent opportunity to build a career in the insurance industry while providing outstanding service to our valued clients. As a Customer Service Representative, you will serve as the first point of contact for customers, helping them navigate their insurance needs and ensuring their questions are answered promptly and professionally. Key Responsibilities include answering incoming phone calls and emails from clients regarding policy information, coverage options, billing inquiries, and claims processes. You will assist customers with policy changes, updates to personal information, and help process payments while maintaining accurate records in our customer management system. The representative will also schedule appointments for insurance consultations, follow up on outstanding customer requests, and collaborate with insurance agents to resolve complex issues efficiently. Building and maintaining strong customer relationships is essential, as is representing the State Farm brand with professionalism and integrity at all times. Required Qualifications for this role include a high school diploma or equivalent, with previous customer service experience preferred. Candidates should possess strong communication skills, both verbal and written, along with basic computer proficiency including Microsoft Office applications. The ability to multitask, prioritize workload, and work in a fast-paced environment is crucial. Applicants must be available to work flexible part-time hours during regular business operations. Essential Skills include active listening, problem-solving abilities, attention to detail, and a customer-first mindset. Familiarity with insurance terminology or prior experience in the financial services industry is advantageous but not mandatory, as comprehensive training will be provided. The ideal candidate demonstrates patience, empathy, and the ability to handle difficult conversations with professionalism while maintaining composure under pressure. Brent Becker State Farm Agency is a well-established insurance provider committed to protecting what matters most to our clients in the Chicago community. We pride ourselves on delivering personalized service and building lasting relationships with individuals and families throughout Illinois. Our agency fosters a collaborative and supportive work environment where team members are encouraged to grow professionally. Benefits of this position include competitive hourly compensation, flexible scheduling to accommodate work-life balance, and opportunities to gain valuable experience in the insurance and financial services sector. Employees receive comprehensive training on State Farm products, customer service best practices, and industry regulations. Growth Opportunities are available for those who demonstrate strong performance and dedication, with potential advancement into full-time roles or other positions within the agency or broader State Farm network. This role serves as an excellent entry point for individuals interested in pursuing a long-term career in insurance, sales, or customer relations.