Corps Team is seeking a dedicated Technical Customer Service Representative to join our team in Morton Grove, Illinois. In this role, you will serve as the primary point of contact for customers requiring technical assistance, delivering high-quality support while maintaining professionalism and efficiency. You will diagnose and resolve technical issues, guide customers through troubleshooting processes, and ensure their questions are answered accurately and promptly. Building strong customer relationships and maintaining satisfaction are central to this position. Key responsibilities include handling inbound technical inquiries via phone, email, and chat platforms, documenting all customer interactions in the company's CRM system, escalating complex technical problems to appropriate teams when necessary, and following up with customers to confirm resolution of their concerns. You will also collaborate with internal departments to relay customer feedback, identify recurring issues, and contribute to process improvements that enhance the overall customer experience. Required qualifications include a high school diploma or equivalent, with previous customer service or technical support experience strongly preferred. Candidates should demonstrate strong problem-solving abilities and possess excellent verbal and written communication skills. Familiarity with common technical support tools and CRM platforms is advantageous. The ideal candidate will be comfortable working in a fast-paced environment and managing multiple customer requests simultaneously. Essential skills for success include active listening, technical troubleshooting, patience under pressure, attention to detail, and the ability to explain complex information in simple terms. Proficiency with Microsoft Office Suite and various communication software is beneficial. Candidates should also demonstrate adaptability and a customer-first mindset. Corps Team is a respected staffing and workforce solutions provider committed to connecting talented individuals with meaningful career opportunities. We pride ourselves on fostering a supportive work environment where employees can grow professionally while delivering exceptional service to clients. Benefits include competitive compensation, health insurance options, paid time off, and access to ongoing training and development programs. Employees also enjoy a collaborative team atmosphere and opportunities to work with diverse clients across multiple industries. Growth opportunities are abundant within Corps Team, with pathways to advance into senior technical support roles, team leadership positions, or specialized technical fields. We encourage continuous learning and provide resources to help employees expand their skill sets and achieve long-term career success.