Job Overview HSN, a leader in live interactive shopping and home shopping entertainment, is seeking a dedicated Customer Service Specialist to join our team in Georgia. In this full-time role, you will be the friendly voice and digital touchpoint for our millions of customers, ensuring every interaction is positive, efficient, and memorable. Whether assisting with product recommendations, order issues, or returns, you'll play a key part in driving customer loyalty and satisfaction in our fast-paced retail environment. Key Responsibilities As a Customer Service Specialist, you will handle a high volume of inbound customer inquiries through multiple channels including phone, email, live chat, and social media. You will troubleshoot product-related issues, process orders and returns, and provide accurate information on promotions, shipping, and billing. Additionally, you'll upsell products during conversations, document interactions in our CRM system, and collaborate with other departments to resolve escalated issues. Maintaining a positive attitude under pressure and achieving performance metrics such as average handle time and customer satisfaction scores (CSAT) will be central to your success. Required Qualifications Candidates must have a high school diploma or equivalent, with at least 1-2 years of customer service experience in a call center or retail setting. Strong communication skills, both verbal and written, are essential, along with proficiency in using customer service software and Microsoft Office. A typing speed of 35+ WPM and the ability to multitask in a fast-paced environment are required. Availability to work flexible shifts, including evenings, weekends, and holidays, is necessary. Skills The ideal candidate excels in active listening, problem-solving, and empathy to de-escalate challenging situations. Technical aptitude with CRM tools like Zendesk or Salesforce, basic knowledge of e-commerce platforms, and a passion for retail and customer advocacy are highly valued. Strong organizational skills, attention to detail, and the ability to learn quickly will set you apart. Company Info HSN (Home Shopping Network) is a pioneering force in television and online shopping, offering a vast array of products from top brands in fashion, beauty, home goods, and electronics. Headquartered in Florida with operations across the U.S., including Georgia, HSN reaches over 100 million households and boasts a vibrant, innovative culture focused on employee development and customer delight. Benefits We offer competitive compensation, comprehensive health insurance (medical, dental, vision), 401(k) with company match, paid time off, employee discounts, and tuition reimbursement. Enjoy a supportive work environment with ongoing training and team-building events. Growth Opportunities At HSN, career advancement is a priority. High performers can progress to supervisory roles, team lead positions, or specialized areas like quality assurance and training. We provide regular feedback, skill-building workshops, and clear paths for promotion within our expanding organization.