Finity, Inc. is seeking a dedicated Bilingual Customer Service Representative to provide outstanding support to customers from a remote location within Oregon. This full-time position focuses on delivering prompt, professional, and empathetic assistance through phone, email, and chat channels while ensuring customer satisfaction and retention. The representative will serve as the primary point of contact for inquiries, concerns, and service requests, contributing directly to the company's reputation for excellence in customer experience. In this role, you will handle inbound and outbound calls, respond to customer emails and messages, troubleshoot basic product or service issues, process account updates, and escalate complex matters to the appropriate departments when necessary. You will maintain accurate records of all customer interactions in the company's CRM system, follow established service protocols, and consistently meet performance metrics related to response time, resolution rate, and customer satisfaction scores. Additional duties include participating in team meetings, completing required training modules, and staying current with product updates and policy changes. The ideal candidate must be fluent in English and at least one additional language, with previous experience in a call center or customer-facing role. Strong verbal and written communication skills, active listening abilities, and proficiency with standard office software and CRM platforms are essential. Candidates should demonstrate patience, problem-solving capabilities, and the ability to remain calm under pressure while managing multiple tasks simultaneously. A high school diploma or equivalent is required, and associate or bachelor's degree holders are preferred. Finity, Inc. is a forward-thinking financial technology company committed to innovation, integrity, and customer-centric solutions. We foster a collaborative and inclusive workplace culture that values diversity and continuous improvement. Team members enjoy competitive compensation, comprehensive health and wellness benefits, paid time off, and opportunities for professional development. The company supports flexible work arrangements and invests in ongoing training programs to help employees advance their careers. Growth opportunities include advancement into team lead, quality assurance, training, or account management positions based on performance and demonstrated leadership potential. Employees are encouraged to contribute ideas and participate in cross-functional projects that drive company success.