Job Overview Join Morley's dynamic team as a Remote Customer Service Representative, exclusively for Michigan residents. This full-time position offers the flexibility to work remotely from anywhere in Georgia, allowing you to deliver outstanding customer support while enjoying the benefits of a work-from-home setup. As a key player in our customer experience team, you'll help resolve inquiries, build lasting relationships, and contribute to our mission of exceeding client expectations in a fast-paced environment. Key Responsibilities Respond promptly to customer inquiries through multiple channels including phone, email, chat, and social media, ensuring every interaction is professional and solution-oriented. Troubleshoot issues, process orders, handle returns, and escalate complex matters to appropriate teams while maintaining accurate records in our CRM systems. Actively listen to customer needs, provide clear information on products and services, and upsell opportunities when appropriate to enhance satisfaction. Collaborate with internal teams to resolve complaints efficiently, achieve performance metrics such as response times and resolution rates, and contribute feedback to improve service processes. Participate in ongoing training sessions to stay updated on company policies, product knowledge, and best practices in customer service. Required Qualifications High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred. Minimum of 1-2 years of customer service experience, preferably in a call center or remote environment. Must be a current Michigan resident with legal authorization to work in the US. Proficiency in computer operations, including typing speed of at least 35 WPM, and familiarity with Microsoft Office suite. Excellent English communication skills, both verbal and written, with a professional phone demeanor. Skills Strong active listening and empathy to understand customer perspectives. Problem-solving abilities to handle diverse scenarios effectively. Time management and multitasking in a remote setting with minimal supervision. Technical aptitude for navigating CRM software, ticketing systems, and remote collaboration tools like Zoom or Microsoft Teams. Adaptability to shifting priorities and a commitment to quality service delivery. Company Info Morley is a leading provider of customer experience solutions, partnering with top brands to deliver innovative support services. With a focus on employee well-being and career development, we foster an inclusive culture that values diversity and teamwork. Our remote-first approach empowers associates to thrive from anywhere, supported by robust technology and ongoing training programs. Benefits Competitive hourly pay with performance-based incentives. Comprehensive health, dental, and vision insurance options, plus 401(k) with company match. Generous paid time off, including vacation, sick days, and holidays. Home office stipend for setup and high-speed internet reimbursement. Access to employee assistance programs, wellness resources, and professional development courses. Growth Opportunities Advance your career with clear paths to senior representative, team lead, or supervisor roles based on performance. Participate in mentorship programs, leadership training, and cross-functional projects. Morley invests in your success through certifications in customer service excellence and opportunities for remote skill-building workshops. Join a company where dedication is rewarded with promotions and long-term stability.