Job Overview Recology, a leader in sustainable waste management and recycling services, is seeking a dedicated Customer Service Representative 1 to join our team in California. In this full-time position, you will be the first point of contact for our valued customers, providing professional support, resolving inquiries, and promoting our commitment to environmental stewardship. As part of a dynamic organization focused on innovation and community impact, you'll contribute to Recology's mission of creating a cleaner, greener future. Key Responsibilities Respond promptly to customer inquiries via phone, email, and online portals, addressing concerns related to billing, service schedules, recycling guidelines, and waste collection. Accurately document all interactions in our customer relationship management (CRM) system to ensure seamless follow-up and resolution. Educate customers on sustainable practices, such as proper sorting for recycling and composting programs, to enhance service efficiency and compliance. Collaborate with operations teams to escalate complex issues, schedule service adjustments, and process special requests like bulk pickups or container deliveries. Maintain high standards of customer satisfaction by actively listening, empathizing, and offering tailored solutions while upholding company policies. Required Qualifications High school diploma or equivalent required; associate's degree in business, communications, or related field preferred. Minimum of 1-2 years of customer service experience, ideally in utilities, environmental services, or call center environments. Proficiency in Microsoft Office Suite, including Outlook and Excel, and familiarity with CRM software such as Salesforce or similar platforms. Excellent command of English, both written and verbal; bilingual skills in Spanish are a plus given our diverse California customer base. Ability to work in a fast-paced environment, handling 50+ calls per day with composure and accuracy. Skills Strong active listening and problem-solving abilities to de-escalate challenging situations. Outstanding communication skills for clear, concise interactions across diverse demographics. Solid organizational skills to manage multiple priorities and detailed records. Technical aptitude for navigating digital tools and learning proprietary systems quickly. Passion for sustainability and customer advocacy, with a team-oriented mindset. Company Info Recology is California's premier integrated waste and recycling company, serving millions of residents and businesses with innovative solutions that divert over 80% of waste from landfills. Headquartered in San Francisco, we operate across the state, emphasizing employee development, community engagement, and eco-friendly practices. Our culture values integrity, collaboration, and bold thinking to drive positive change. Benefits Competitive compensation package with comprehensive health, dental, and vision insurance. Generous paid time off, including vacation, sick leave, and holidays, plus retirement plans with company matching. Professional development opportunities through training programs and tuition reimbursement. Employee perks such as wellness programs, discounts on services, and flexible spending accounts. Supportive work environment with modern facilities and team-building events. Growth Opportunities Recology fosters career advancement with clear paths from entry-level roles to supervisory and managerial positions. Participate in leadership training, cross-functional projects, and certifications in customer service excellence or environmental management. High performers can transition into specialized roles like account management or operations coordination, with many internal promotions annually.