Job Overview Modivcare is seeking a dedicated Customer Service Representative to join our remote team in Pennsylvania. In this full-time role, you will deliver outstanding support to our diverse client base, primarily in the non-emergency medical transportation and healthcare services sector. Working remotely from anywhere in PA, you will play a vital role in ensuring customer satisfaction, resolving inquiries efficiently, and contributing to Modivcare's mission of improving access to healthcare services across the nation. This position offers a dynamic environment where your communication skills and empathy can make a real difference in people's lives. Key Responsibilities As a Customer Service Representative, you will handle inbound calls, emails, and chat interactions from clients seeking assistance with transportation scheduling, billing questions, eligibility verification, and service updates. You will accurately document all interactions in our CRM system, escalate complex issues to appropriate teams, and follow up to ensure resolutions are satisfactory. Additionally, you will actively listen to customer needs, provide clear information on Modivcare's services, and upsell relevant offerings when appropriate. Maintaining compliance with HIPAA and company policies is essential, as is meeting daily performance metrics such as call volume, response times, and customer satisfaction scores. Required Qualifications To succeed in this role, candidates must have a high school diploma or equivalent, with at least one year of customer service experience preferably in healthcare or call center settings. Proficiency in computer systems, including typing speed of 35 WPM, is required. You must be authorized to work in the US and able to pass a background check. A quiet home workspace with reliable high-speed internet (minimum 50 Mbps download), headset, and Windows 10 or newer PC are necessary for remote work. Skills Strong active listening and verbal communication skills are crucial, along with empathy and problem-solving abilities to de-escalate challenging situations. Technical proficiency in CRM software like Zendesk or Salesforce, Microsoft Office, and multiline phone systems is highly valued. Excellent time management, attention to detail, and the ability to multitask in a fast-paced environment will set you apart. Bilingual candidates (Spanish/English) are encouraged to apply due to our diverse clientele. Company Info Modivcare is a technology-enabled healthcare company specializing in non-emergency medical transportation (NEMT), personal care, and social determinants of health solutions. With a nationwide presence, we serve millions of members annually, partnering with health plans, government programs, and providers to deliver seamless care coordination. Our innovative platforms and commitment to equity drive better health outcomes, and we're proud of our inclusive culture that values employee well-being and professional development. Benefits We offer competitive compensation, comprehensive health, dental, and vision insurance, 401(k) with company match, paid time off, and employee assistance programs. Remote employees receive home office stipends, ongoing training, and performance-based incentives. Enjoy flexible scheduling, mental health support, and tuition reimbursement to support your work-life balance. Growth Opportunities At Modivcare, career advancement is a priority. High performers can progress to senior representative, team lead, or supervisory roles, with access to leadership training programs and certifications in healthcare customer service. We invest in your development through mentorship, e-learning platforms, and cross-functional projects, fostering a path to long-term success in the healthcare industry.