Job Overview American Family Insurance is seeking a dynamic Customer Service Sales Representative to join our team in Hays, KS. In this full-time position, you will blend customer service excellence with sales expertise to help clients protect what matters most through personalized insurance solutions. As a key member of our local agency, you will engage with customers, identify their needs, and recommend tailored policies to foster loyalty and business growth. Key Responsibilities Your primary duties will include answering inbound calls and emails from prospective and existing customers, providing accurate information on insurance products such as auto, home, life, and business coverage. You will qualify leads, present customized quotes, and close sales while ensuring compliance with state regulations and company standards. Additionally, you will maintain detailed customer records in our CRM system, follow up on leads to nurture relationships, resolve inquiries and complaints efficiently, and collaborate with agents to meet sales targets. Expect to handle 50-70 customer interactions daily, contributing to team goals through proactive outreach and upselling opportunities. Required Qualifications Candidates must have a high school diploma or equivalent, with a bachelor's degree in business, communications, or a related field preferred. At least 1-2 years of customer service or sales experience, ideally in insurance or financial services, is required. A valid Kansas driver's license and a clean driving record are essential, along with the ability to pass a background check. Knowledge of insurance principles and products is a plus, but full training will be provided. Skills Success in this role demands exceptional communication skills, both verbal and written, to build rapport and explain complex policies clearly. Strong active listening and problem-solving abilities are crucial for addressing customer concerns effectively. Proficiency in Microsoft Office Suite and CRM software like Salesforce is necessary, with a knack for data entry and analysis to track performance metrics. You should thrive in a fast-paced environment, demonstrating resilience, empathy, and a results-oriented mindset. Top performers exhibit persuasive sales techniques, time management prowess, and a commitment to ethical practices. Company Info American Family Insurance, a trusted Fortune 500 company founded in 1927, serves millions of customers nationwide with innovative protection solutions. Our Hays, KS agency is part of a network dedicated to community involvement, supporting local events and initiatives in Kansas. We pride ourselves on a supportive culture that values work-life balance and employee development. Benefits We offer a competitive salary plus commission structure, comprehensive health, dental, and vision insurance, 401(k) with company match, paid time off, and holiday pay. Additional perks include ongoing training, licensing support, and employee discounts on insurance products. Growth Opportunities Start your career with us and advance quickly through performance-based promotions to roles like Senior Sales Representative, Agency Producer, or Management. We invest in your professional growth with certifications, leadership programs, and mentorship from experienced agents, opening doors to long-term success in the insurance industry.