Job Overview Naborforce is seeking a dedicated Customer Service Representative to join our dynamic team in North Carolina. In this full-time role, you will be the primary point of contact for our valued customers, ensuring their needs are met with professionalism, empathy, and efficiency. As a key member of our customer support team, you will handle inquiries, resolve issues, and foster long-term relationships that drive customer loyalty and business growth. Key Responsibilities You will respond promptly to customer inquiries through various channels including phone, email, live chat, and social media, providing accurate information and guidance. Resolving complaints and issues with a customer-centric approach, escalating complex matters to appropriate teams when necessary. Maintaining detailed records of customer interactions, transactions, and comments in our CRM system to ensure seamless follow-up and reporting. Collaborating with sales, product, and operations teams to improve customer experience and identify opportunities for upselling or process enhancements. Contributing to team goals by meeting key performance indicators such as response times, resolution rates, and customer satisfaction scores. Participating in training sessions and staying updated on product knowledge, company policies, and industry best practices. Required Qualifications High school diploma or equivalent required; associate's or bachelor's degree in business, communications, or a related field preferred. At least 1-2 years of experience in a customer service or call center environment. Proficiency in customer relationship management (CRM) software and Microsoft Office Suite. Excellent command of the English language, both written and verbal. Skills Exceptional communication and active listening skills to understand customer needs and convey information clearly. Strong problem-solving abilities and a calm demeanor under pressure. Empathy and patience to handle diverse customer interactions effectively. Time management and multitasking skills to manage high-volume inquiries. Basic technical aptitude for navigating support tools and troubleshooting common issues. Team-oriented mindset with adaptability to shifting priorities. Company Info Naborforce is a forward-thinking company based in North Carolina, specializing in innovative customer engagement solutions. We pride ourselves on a supportive work culture that values employee growth, work-life balance, and community impact. Our team is committed to delivering personalized service that sets us apart in the industry. Benefits We offer competitive compensation, comprehensive health insurance including medical, dental, and vision plans, and a generous 401(k) matching program. Enjoy paid time off, holiday pay, and employee assistance programs. Additional perks include professional development opportunities, wellness initiatives, and flexible scheduling options. Growth Opportunities At Naborforce, we invest in your career progression with ongoing training, mentorship programs, and clear paths to advancement into supervisory or specialized roles. High performers can explore leadership positions, cross-functional projects, and skill-building certifications to accelerate their professional journey.