United Airlines is seeking dedicated Customer Service Representatives to join our team in Berkeley, California. In this role, you will serve as the primary point of contact for passengers, providing friendly, efficient, and professional assistance throughout their journey. You will handle a variety of customer interactions including check-in procedures, boarding assistance, baggage services, and flight information inquiries while maintaining the highest standards of safety and service excellence that United Airlines is known for worldwide. Key responsibilities include greeting passengers, processing reservations and ticketing requests, managing special service needs such as unaccompanied minors or passengers with disabilities, and resolving complaints or service disruptions in a calm and effective manner. Representatives will also collaborate with airport operations, gate agents, and baggage handling teams to ensure smooth flight departures and arrivals. Daily tasks require strong multitasking abilities, attention to detail when verifying travel documents, and the capacity to work efficiently during peak travel periods or irregular operations. Required qualifications include a high school diploma or equivalent and at least one year of customer-facing experience, preferably in aviation, hospitality, or retail environments. Candidates must be able to work flexible shifts including early mornings, evenings, weekends, and holidays. Strong verbal and written communication skills, basic computer proficiency, and the ability to lift up to 50 pounds are essential. United Airlines values diversity and encourages applications from individuals who demonstrate patience, problem-solving aptitude, and a genuine passion for helping others. Preferred skills include fluency in a second language, previous airline or travel industry experience, and knowledge of reservation systems such as Sabre or Amadeus. The ideal candidate will demonstrate emotional resilience, cultural sensitivity, and the ability to remain composed under pressure while delivering consistent, high-quality service to a diverse customer base. United Airlines offers a dynamic work environment with opportunities for career advancement within one of the world's leading global carriers. Employees enjoy competitive compensation, comprehensive health and dental benefits, retirement savings plans, generous travel privileges for themselves and eligible family members, and ongoing professional development programs. The company is committed to fostering an inclusive workplace where every team member can grow and succeed. Growth opportunities include progression into supervisory roles, specialized training in international operations or premium services, and pathways to other divisions such as ramp operations or corporate customer relations. With United's extensive route network and commitment to employee development, representatives can build long-term careers while contributing to exceptional travel experiences for millions of passengers each year.