Job Overview EarnIn, a leading financial technology company revolutionizing access to earned wages, is seeking a dedicated Part-time Customer Service Representative to join our team in North Carolina. In this role, you will provide top-tier support to our users, helping them navigate our app's features for instant cash advances, budgeting tools, and financial education resources. As a key member of our customer success team, you'll contribute to our mission of empowering workers with financial flexibility and stability. Key Responsibilities Respond promptly to customer inquiries through multiple channels including phone, live chat, email, and social media, resolving issues related to account access, transaction disputes, app functionality, and payment processing. Educate users on EarnIn's services, such as how to request advances on earned wages, track spending, and utilize our wellness tips to improve financial health. Document all interactions accurately in our CRM system to ensure seamless handoffs and continuous improvement of service quality. Collaborate with cross-functional teams, including product and engineering, to escalate technical issues and provide feedback that drives app enhancements. Maintain a positive, empathetic demeanor in high-volume environments, aiming to achieve and exceed key performance metrics like first-contact resolution and customer satisfaction scores (CSAT). Required Qualifications High school diploma or equivalent required; associate's or bachelor's degree in communications, business, or related field preferred. At least 1 year of experience in customer service, call center operations, or a similar support role, ideally in fintech, banking, or SaaS environments. Proficiency in using customer support software such as Zendesk, Salesforce, or Intercom. Availability for part-time shifts, including evenings and weekends, to align with peak user activity times in North Carolina. Skills Exceptional verbal and written communication skills with a knack for active listening and clear articulation. Strong problem-solving abilities to de-escalate tense situations and deliver solutions efficiently. Tech-savvy with comfort navigating web-based applications, mobile apps, and basic troubleshooting. High emotional intelligence to build rapport and foster loyalty among diverse user bases. Organizational skills to manage multiple interactions simultaneously while maintaining accuracy and attention to detail. Company Info EarnIn is at the forefront of the earned wage access movement, helping millions of Americans break the paycheck-to-paycheck cycle. Founded on the belief that everyone deserves financial freedom, we offer innovative tools without hidden fees, subscriptions, or credit checks. Our North Carolina team plays a vital role in scaling our impact, working in a supportive culture that values innovation, inclusivity, and employee growth. Benefits Competitive hourly pay with opportunities for performance bonuses. Flexible part-time scheduling to fit your lifestyle. Comprehensive training program and ongoing development resources. Access to EarnIn's app for personal financial benefits. Health and wellness stipends, plus perks like paid time off and remote work options where applicable. Growth Opportunities We invest in your professional journey with clear paths to full-time roles, team lead positions, and specialized tracks in customer success or product support. Regular feedback sessions, skill-building workshops, and mentorship programs ensure you thrive. Join a company where your contributions directly impact users' lives and your career trajectory.