Job Overview Nova Southeastern University, a leading private research university in Fort Lauderdale, Florida, is seeking a dedicated Customer Service Representative I for its Network Control Center (NCC). This full-time remote position is exclusively available to residents of Broward, Dade, Palm Beach, and Lee Counties. As a key member of the support team, you will deliver outstanding customer service to students, faculty, staff, and external stakeholders, ensuring smooth operations and high satisfaction in a dynamic academic environment. Key Responsibilities You will handle inbound inquiries via phone, email, chat, and ticketing systems, resolving issues related to IT support, enrollment, academic advising, and general university services. Responsibilities include troubleshooting basic technical problems, escalating complex cases to specialized teams, maintaining accurate records in CRM systems, and following up to ensure resolution. Additionally, you will contribute to service quality by participating in call monitoring, process improvements, and training sessions, while upholding confidentiality and compliance with university policies and data protection standards. Required Qualifications A high school diploma or equivalent is required; an associate's degree in communications, business, or a related field is preferred. At least one year of customer service experience in a call center, help desk, or educational setting is essential. Proficiency in Microsoft Office Suite and familiarity with customer relationship management (CRM) tools such as Zendesk or Salesforce are necessary. Candidates must reside in Broward, Dade, Palm Beach, or Lee County and have reliable high-speed internet, a quiet workspace, and compatible remote work equipment. Skills Strong active listening and communication skills, both verbal and written, are critical for this role. You should demonstrate empathy, patience, problem-solving abilities, and the capacity to multitask in a fast-paced environment. Technical aptitude for basic IT troubleshooting, time management, attention to detail, and adaptability to shifting priorities are highly valued. Excellent interpersonal skills to build rapport with diverse callers, including non-native English speakers, will set you apart. Company Info Founded in 1964, Nova Southeastern University (NSU) is a dynamic institution offering over 50 undergraduate and graduate programs across health sciences, business, law, education, and more. With a commitment to innovative teaching, research, and community engagement, NSU serves over 20,000 students on its beautiful South Florida campus and through extensive online platforms. The NCC plays a pivotal role in supporting the university's technological and service infrastructure. Benefits NSU provides a competitive compensation package, including comprehensive health, dental, and vision insurance; tuition reimbursement for employees and dependents; a generous 401(k) match; paid time off; and employee wellness programs. Remote workers receive stipends for home office setup and ongoing training opportunities. Growth Opportunities This entry-level role offers clear paths for advancement into senior representative, team lead, or specialized support positions within NSU's expanding operations. Professional development includes certifications in customer service excellence, IT support, and leadership training, fostering long-term career growth in higher education administration.