Job Overview Safelite, the nation's leading provider of vehicle glass repair and replacement services, is seeking a dedicated Part-time Customer Service Representative to join our team in North Carolina. In this role, you will be the friendly voice of Safelite, helping customers navigate their auto glass needs with empathy, efficiency, and expertise. Whether handling inquiries over the phone, resolving issues, or coordinating services, you'll play a key part in maintaining our reputation for outstanding customer care. This part-time position offers flexible hours ideal for those seeking work-life balance while contributing to a company that values innovation and customer satisfaction. Key Responsibilities As a Customer Service Representative, you will answer inbound calls from customers seeking auto glass repair or replacement services, providing accurate information on services, pricing, and availability. You will schedule appointments efficiently using our proprietary systems, confirm details, and follow up to ensure seamless service delivery. Resolving customer concerns promptly, processing payments securely, and updating customer records accurately are core daily tasks. You'll also collaborate with service technicians and dispatch teams to coordinate repairs, upsell services when appropriate, and maintain high standards of professionalism in every interaction. Adhering to company policies, quality metrics, and performance goals will be essential to your success. Required Qualifications A high school diploma or equivalent is required, along with at least one year of customer service or call center experience. Proficiency in using computers and customer relationship management (CRM) software is necessary, as is the ability to type at least 35 words per minute. Candidates must be at least 18 years old and able to pass a background check and drug screening. Previous experience in the automotive industry is a plus but not mandatory. Skills Exceptional communication skills, both verbal and written, are crucial for this role, enabling clear explanations and active listening to diverse customers. Strong problem-solving abilities will help you de-escalate issues and find quick resolutions. Time management and multitasking skills are vital in a fast-paced call center environment where handling multiple calls and systems simultaneously is routine. Empathy, patience, and a positive attitude will set you apart, ensuring every customer feels valued. Technical aptitude with phone systems, Microsoft Office, and data entry tools is also required. Company Info Safelite has been America's auto glass experts for over 75 years, with a network of thousands of mobile technicians and repair centers nationwide. Headquartered in Columbus, Ohio, we serve millions of customers annually, innovating with advanced glass technologies and mobile services that come to you. Our commitment to safety, quality, and community involvement defines our culture, making us a trusted leader in the industry. Benefits Part-time employees at Safelite enjoy competitive hourly pay, paid training, and flexible scheduling to fit your lifestyle. Additional perks include employee discounts on services, 401(k) savings plans with company match, paid time off accrual, and access to medical, dental, and vision insurance options. We also offer tuition reimbursement, employee assistance programs, and recognition rewards for top performers. Growth Opportunities Safelite invests in your future with ongoing training programs, leadership development courses, and clear paths for advancement to roles like Customer Service Supervisor, Training Specialist, or even field operations. Many of our managers started in customer service positions, proving that dedication and skill lead to rewarding careers. Join us to grow professionally in a supportive environment that celebrates success.